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Our frequently asked questions. Find out about our shops, refund policies and etc.

Website Sales

All returns/refunds will require approval. Incredible Dream will accept returns and offer refunds on unopened products if the request is made within 30 days of delivery. Cost of shipping for returns will not be paid by Incredible Dream. Before returning a product, please submit your request to help@incredibledream.com. We’re here to help!

Parcels refused upon delivery will not be eligible for refunds.

Kickstarter Sales

Refunds will be offered until 1 month prior to pledges being shipped. Please note, any refund requests received 2 weeks after the campaign has ended will be subject to a 10% cancellation fee due to Kickstarter and payment processing fees.

Damage Policy

Incredible Dream will do everything possible to ensure our backers receive a high quality game that can be played for years and years to come. Replacements will be offered for damaged or broken components at no charge to you. If a replacement is needed please email help@incredibledream.com for support. Minor cosmetic damage to the game box (creases, dented corners) will not be replaced unless they are no longer able to serve their function. Proper packing will be ensured, however, mail carriers handling of packages are out of our control and replacing these components is not economically viable for the company.

Lost Packages and Missed Pledges

It is the responsibility of the backer to notify us about lost packages as soon as possible so that we can coordinate with our shipping partners to locate the lost package and possibly make claims.

Lost packages that were correctly delivered to the address provided in BackerKit will not be refunded. Communication will be sent via email accompanied by social media posts notifying backers prior to the deadline. Check your spam/junk folder!

For those who may be moving in the coming months please choose a "safe" address like a family member or work address that your game can be sent to.

  • Replacement requests for damaged components (excluding the box) are currently offered at no charge
  • Box replacements are not economically practical and unless the box is no longer able to fulfill its purpose, a replacement cannot be offered
  • To order a replacement, please send an email to "help@incredibledream.com" with the subject line "replacement components." Include the following in the email: a note describing what components you're looking for | your mailing address | an attached picture of the damaged components