Website Sales

Incredible Dream will accept returns and issue refunds for unopened products if the request is made within 30 days of delivery. The cost of return shipping is the responsibility of the customer.

All returns and refunds require prior approval. To request a return, please contact help@incredibledream.com before sending any products back.

Please note:

• Parcels refused upon delivery are not eligible for refunds.
• If a package is marked as “delivered” but is stolen from the delivery location, customers must file a claim directly with the shipping carrier. Incredible Dream Studios is not responsible for stolen or misdelivered packages.

Crowdfunding (Kickstarter) Sales

Refunds are available until the pledge manager closes. Any refund request made more than two weeks after the crowdfunding (e.g. Kickstarter) campaign ends will be subject to a 10% cancellation fee to cover crowdfunding platform and payment processing fees.

Incomplete pledge surveys will be fulfilled to the best of our ability based on available inventory. If a pledge cannot be fulfilled, a credit may be issued.

For assistance with completing a pledge or updating an address after the pledge manager has closed, please contact help@incredibledream.com.

Damage Policy

We are committed to delivering high-quality games that can be enjoyed for years to come. Replacements will be provided for damaged or broken components at no cost to the customer. If you require a replacement, please email help@incredibledream.com for support.

Minor cosmetic damage to the game box (such as creases or dented corners) will not be replaced. While we ensure proper packaging, we cannot control how mail carriers handle shipments, and replacing box lids or other cosmetic elements is not economically viable.

Lost Packages & Missed Pledges

It is the customer’s responsibility to notify us of a lost package as soon as possible so we can work with our shipping partners to locate it and, if necessary, file a claim.

Packages that were correctly delivered to the address provided by the customer will not be refunded. Prior to shipping, we will send notifications via email and post updates on the crowdfunding page. Please check your spam/junk folder to avoid missing important updates.

If you anticipate moving, we strongly recommend providing a stable shipping address, such as a family member’s or workplace address, to ensure successful delivery.

For any further questions or concerns, please contact help@incredibledream.com.

• Replacement requests for damaged components (excluding the box) are currently offered at no charge
• Box replacements are not economically practical and unless the box is no longer able to fulfill its purpose, a replacement cannot be offered
• To order a replacement, please send an email to "help@incredibledream.com" with the subject line "replacement components." Include the following in the email: a note describing what components you're looking for | your mailing address | an attached picture of the damaged components

All orders are automatically fulfilled by our logistics partners. Therefore, we are unable to accommodate order cancellations. Still, if you need to cancel or change an order, reach out to help@incredibledream.com and we'll assist you as best as we can. Please keep in mind that tracking information is emailed approximately 24 hours after fulfillment begins, and it may take up to 72 hours for a customer service rep to get your request depending on when you reach out and how many other customers have requests. During this time, orders are automatically handled through our logistics partners and may ship before we have time to respond to your request. We apologize for any inconvenience this may cause.